PRIVACY POLICY

PROGRESS GROUP WEBSHOP

This privacy policy describes how PROGRESS GROUP BV, owner of the domain: progressgroup.be (“Site” or “we”), collects, uses, and discloses your personal data when you visit the site or make a purchase.

Collection of Personal Data

When you visit the Site, we collect certain information about your device, interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information below) as “Personal Data.” See the list below for more information on what personal data we collect and why.

Device Information

  • Examples of personal data collected: web browser version, IP address, time zone, cookie information, pages viewed or products viewed, search terms, and interactions with the site.
  • Purpose of collection: to accurately tailor the Site for you and conduct analytics on site usage to optimize our site.
  • Source of collection: collected automatically when you visit our site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for business purposes: shared with our processor WooCommerce and Mollie, our payment service provider.

Order Information

  • Examples of personal data collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, send invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, in accordance with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for business purposes: shared with our processor WooCommerce, DPD (courier service), and Mollie (payment service provider).

Sharing Personal Data

We share your personal data with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use WooCommerce to power our online store. You can read more about how WooCommerce uses your personal data here: WooCommerce Privacy.
  • Mollie is our payment service provider for our online store. You can read more about how Mollie uses your personal data here: Mollie Privacy.
  • We use DPD as our courier service. You can read more about how DPD uses your personal data here: DPD Privacy.

We may share your personal data to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Digital Services Act (DSA)

In accordance with the Digital Services Act, we adhere to the following principles:

  • Allow users to report illegal content, goods, and services via email: report@progressgroup.be.
  • Protect minors by prohibiting ads based on profiling or personal data of minors.
  • Inform users about the reasons for displaying ads and who paid for them.
  • Prohibit the use of sensitive personal data, such as political beliefs, religious beliefs, or sexual preferences, for advertising purposes.
  • Enable users to file complaints and contact us on privacy issues via a contact form and a dedicated email address: privacy@progressgroup.be.

Minors

The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at the address below to request deletion.

Behavioral Advertising

As described above, we use your personal data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal data here: Google Privacy.
  • You can also opt-out of Google Analytics here: Google Analytics Opt-out.

We share information about your use of the Site, your purchases, and your interactions with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (depending on your location, you may have the right to consent to this).

For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI.

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: DAA Opt-out.

Use of Personal Data

We use your personal data to provide our services to you, including offering products for sale, processing payments, arranging for shipping, and fulfilling your order, as well as informing you about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal data under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention Period

When you place an order through the Site, we will retain your personal data for our records unless and until you ask us to delete this information. Refer to the “Your Rights” section below for more information on your right to deletion.

Automated Decision-Making

Our WooCommerce tool uses limited automated decision-making to prevent fraud that does not have legal or otherwise significant effects on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a few hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a few days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, to port it to a new service, and to request that your personal data be corrected, updated, or deleted. If you would like to exercise these rights, please contact us at privacy@progressgroup.be.

Your personal data will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see WooCommerce’s Privacy Policy: WooCommerce Privacy.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first visit or if they are a frequent visitor.

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can manage and control cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through sites such as All About Cookies.

Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or to opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@progressgroup.be or by mail using the details provided below:

Progress Group BV,
Smallandlaan 29B,
2660 Antwerp, Belgium

Last updated: 28.05.2024

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority: GBA.