PROGRESS GROUP WEBSHOP

This privacy policy describes how PROGRESS GROUP BV, domain owner: progressgroup.be (the “Site” or “we”) collects, uses, and discloses your personal data when you visit the site or make a purchase.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information below) as “Personal Information”. See the list below for more information on what personal data we collect and why.

Device Information

• Examples of collected personal information: version of web browser, IP address, timezone, cookie information, which sites or products you view, search terms, and how you interact with the site.
• Purpose of collection: to accurately load the site for you and to conduct analyses on site usage to optimize our site.
• Collection source: automatically collected when you visit our site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for business purposes: shared with our processor Bigcommerce and Mollie – our payment service provider.

Order Information

• Examples of collected personal information: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange for shipping, deliver invoices and/or order confirmations to you, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Collection source: collected from you.
• Disclosure for business purposes: shared with our processor Bigcommerce, DPD – delivery company, Mollie – payment service provider.

Sharing Personal Information

We share your personal data with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Bigcommerce to power our online store. You can read more about how Bigcommerce uses your personal information here: https://www.bigcommerce.com/privacy/.
• Mollie is our payment service provider in our online store. You can read more about how Mollie uses your personal information here: https://www.mollie.com/en/privacy.
• We use DPD as a parcel delivery service. You can read more about how DPD uses your personal information here: https://www.dpd.com/group/en/data-privacy-policy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

Minors

The site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are the parent or guardian and believe your child has provided us with personal data, please contact us using the address below to request removal.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (where you may consent, depending on your location).

For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://policies.google.com/technologies/ads
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal data to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Legal Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal data based on the following legal bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• The performance of a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the site, we will maintain your personal data for our records unless and until you ask us to delete this information. Please see the ‘Your Rights’ section below for more information on your right to deletion.

Automated Decision Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision making (including profiling), when that decision making has legal or otherwise significant effects on you.

We do not engage in fully automated decision making that has a legal or otherwise significant effect using customer data.

Our processor Bigcommerce uses limited automated decision making to prevent fraud that does not have legal or otherwise significant effects on you.

Services that include elements of automated decision making include:

Temporary IP address rejection list linked to repeated failed transactions. This rejection list remains for a small number of hours. Temporary rejection list of credit cards linked to refused IP addresses. This rejection list remains for a small number of days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, to transfer it to a new service, and to request that your personal data be corrected, updated, or deleted. If you wish to exercise these rights, you can contact us via the contact details privacy@progressgroup.be.

Your personal data is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. See Bigcommerce’s GDPR https://www.bigcommerce.com/privacy/ for more information on how data transfer complies with the GDPR.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as logging in and region selection). This means you don’t have to re-enter this information every time you return to the site or move from one page to another. Cookies also provide information about how people use the website, such as whether it is their first visit or if they are a frequent visitor.

The duration a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies remain active until you stop browsing, and persistent cookies remain active until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can manage and control cookies in various ways. Please note that deleting or blocking cookies may have a negative impact on your user experience and certain parts of our website may no longer be fully accessible.

Most browsers accept cookies automatically, but you can choose whether or not to accept cookies through your browser settings, often found in the “Tools” or “Preferences” menu of your browser. For more information on changing your browser settings or blocking, managing, or filtering cookies, see your browser’s help file or sites like www.allaboutcookies.org.

Please also note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the ‘Behavioral Advertising’ section above.

Do Not Track

Please note that because there is no consistent understanding in the industry of how to respond to “Do Not Track” signals, we do not change our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@progressgroup.be or by mail using the details below:

Progress Group BV, Smallandlaan, 29B 2660 Antwerpen, Belgium

Last updated: 10.07.2023

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority here or our supervisory authority:

https://www.gegevensbeschermingsautoriteit.be/klacht-indienen