We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. According to EU law, you have the right to withdraw from your purchase within 14 days without giving any reason.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@progressgroup.be or use the withdrawal form provided on our website. If your return is accepted, we’ll send you instructions on how and where to send your package. The cost of return shipment and associated risk are covered by the Customer unless otherwise agreed by us.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@progressgroup.be.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as hygiene products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the product you wanted is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Address

Please send returns to the following address:
Progress Group BV

Smallandlaan 29B,

2660 Antwerp

Belgium